Privacy Policy

Effective date: July 8, 2026

Castle Pools, LLC (“Castle Pools,” “we,” “us”) operates castlepoolsjax.com. This policy explains what information we collect, how we use it, and the choices you have. It also contains our SMS/text messaging terms.

Who We Are

Castle Pools, LLC
11560 Mandarin Forest Dr., Jacksonville, FL 32223
Phone: (904) 962-3739
Email: andrew@castlepoolsjax.com

Information We Collect

  • Information you provide: when you submit a form on our site we collect the details you enter, such as your name, phone number, email address, street address, project preferences, and any files you upload (for example, a property survey).
  • Calls and texts: when you call or text us, we may collect your phone number and the content of the communication. Calls may be recorded for quality and record-keeping purposes.
  • Website usage: we use analytics and advertising tools (such as Google Analytics, Google Ads, CallRail, and HubSpot) that collect standard usage data through cookies, including pages visited, referral source, and device information.

How We Use Your Information

  • To respond to your inquiry and schedule consultations
  • To prepare designs, quotes, and provide our services
  • To communicate with you about your project by phone, email, or text message
  • To measure and improve our website and marketing

SMS/Text Messaging Terms

By submitting a form on our website that includes your mobile number, you consent to receive text messages from Castle Pools regarding your inquiry.

  • Message frequency varies.
  • Message and data rates may apply.
  • Reply HELP for help or STOP to opt out at any time.
  • No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in data and consent are not sold or shared with any third parties for their marketing.

How We Share Information

We do not sell your personal information. We share information only with service providers that help us operate our business (such as our CRM, call tracking, and text messaging platforms), and only for that purpose. These providers are not permitted to use your information for their own marketing.

Data Retention and Security

We keep inquiry and project records for as long as needed to serve you and meet legal and business requirements. We use reasonable safeguards to protect your information, though no method of transmission or storage is completely secure.

Your Choices

  • Reply STOP to any text message to stop receiving texts.
  • Contact us at andrew@castlepoolsjax.com or (904) 962-3739 to update or request deletion of your information.
  • You can control cookies through your browser settings.

Changes to This Policy

We may update this policy from time to time. The effective date above reflects the latest revision.

SMS Terms & Conditions

Castle Pools Jax LLC sends text messages to swimming pool construction and remodeling customers in the Jacksonville, FL area who contact us by phone, text, or through the consultation form on https://castlepoolsjax.com/. Messages include responses to inquiries about pool design and pricing, scheduling and confirming design consultations, and project updates for existing customers.

When you opt in to the service, we may send you a message to confirm your signup. Message and data rates may apply. Message frequency varies. Text “HELP” for help. Text “STOP” to cancel.

You can cancel this service at any time. Just text “STOP” to (904) 962-3739 or reply “STOP” to any message you receive from us. After you send the message “STOP” to us, we will reply to confirm that you have been unsubscribed. After this, you will no longer receive messages from us. If you want to join again, just sign up as you did the first time, and we will start sending you messages again.

If at any time you forget what keywords are supported, just text “HELP” to (904) 962-3739. After you send the message “HELP” to us, we will respond with instructions on how to use our service and how to unsubscribe.

Participating carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, U.S. Cellular, Boost Mobile, MetroPCS, Virgin Mobile, Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central, IL (ECIT), Cellular One of Northeast Pennsylvania, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Carriers are not liable for delayed or undelivered messages.

If you have any questions regarding privacy, please read our privacy policy above.